COADi Agile Release Train (ART)

Industry: Federal Government
Engagement focus: Delivery alignment, architecture consistency, capability uplift

Services Australia established the COADi Agile Release Train (ART) as part of a broader transformation to modernise services for carers, older Australians, and people with disability.

The ART brought together multiple delivery teams, working across complex systems, under a shared operating model. The goal was to improve delivery alignment, quality, and consistency across digital services.

ZWare was engaged to support delivery, architecture, and capability within the Melbourne-based ART  

The Challenge

The COADi Agile Release Train was established to improve alignment and delivery across multiple teams working on services for carers, older Australians, and people with disability. While the ART model provided a shared structure, operating it at scale introduced new challenges around consistency, quality, and coordination.

Key challenges included:

• Aligning multiple teams under a shared delivery and architectural approach
• Maintaining quality and accessibility standards across services
• Integrating work across different locations and organisational boundaries
• Supporting delivery speed without sacrificing consistency or compliance
• Sharing patterns and practices across other ARTs nationally
  
  

The risk was fragmentation. Without strong patterns and shared ways of working, teams would diverge, increasing cost and risk over time.

The Approach

The COADi Agile Release Train brought together multiple teams under a shared delivery model. While this created opportunity for alignment, it also introduced new complexity. ZWare’s role was to help strengthen consistency and shared understanding across teams without slowing delivery.

The focus was on reinforcing patterns and practices that could scale, rather than accelerating output at the expense of quality or cohesion. Collaboration across roles and locations was central to the approach.

The work included:

• Supporting application architecture and design across the ART
• Establishing reusable frameworks and development patterns
• Embedding accessibility and quality standards into delivery practices
• Working closely with enterprise architecture and UX teams
• Sharing patterns, training materials, and practices across ARTs nationally
  
  

Rather than operating as an isolated delivery team, ZWare helped strengthen the system around delivery.

Outcomes

The ART achieved stronger alignment and reduced fragmentation across teams. Shared patterns improved consistency, while embedded standards ensured quality and accessibility were maintained as delivery scaled.

When the ART operating model later changed, the foundations put in place allowed capability to be retained and reused across other initiatives.

As a result:

• Teams worked from shared architectural and delivery patterns
• Quality and accessibility standards were consistently applied
• Knowledge and practices were shared across locations
• Delivery capability was strengthened beyond individual projects
  
  

When the ART operating model was later restructured, ZWare consultants transitioned seamlessly into other initiatives, reinforcing continuity and adaptability.

Why ZWare

ZWare was trusted in this environment because the work required collaboration, restraint, and a system-level view of delivery.

The focus was not on owning outcomes, but on helping teams succeed together.

What This Means for You

If your organisation is scaling delivery across multiple teams, shared patterns and structure matter as much as speed.

ZWare helps organisations establish the foundations that allow delivery models to scale without fragmenting.

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